Terms & Conditions

1. The service

Entrancedesk provides a done-for-you, managed AI customer-support service: we build, host, run, and continuously tune an AI support agent (a website chat widget, and email where included) trained on your business. Specifics of your plan — channels, included usage, and fees — are as agreed when you sign up.

2. Fees & payment

You agree to the fees presented to you (any one-time setup fee plus the recurring monthly fee for your plan). Recurring fees are billed monthly in advance. Usage above your plan's included allowance may incur overage charges at the agreed rate.

Completing payment constitutes your acceptance of these Terms and authorizes the charges for your plan. Payments are processed securely by our payment provider; we do not store your card details.

3. Term, cancellation & refunds

Plans are month-to-month unless otherwise agreed. You may cancel anytime, effective at the end of your current billing period; you remain responsible for fees already incurred. Setup fees and fees for periods already served are non-refundable unless required by law.

4. Your responsibilities

You agree to provide accurate information and content (policies, products, FAQs, and similar) so we can build and operate your agent, and to review and approve the agent's escalation rules. You are responsible for the accuracy of the content you provide and for ensuring you have the rights to share it.

5. Acceptable use

You will not use the service for unlawful, harmful, deceptive, or abusive purposes, or in violation of any third-party rights or applicable law. We may suspend the service for serious or repeated violations.

6. Intellectual property

You retain ownership of the content and data you provide. We retain ownership of our software, methods, configurations, and tooling used to deliver the service. We grant you the right to use the agent we build and operate for you for the duration of your plan.

7. Data & confidentiality

We use the content and data you provide solely to build, operate, and improve your agent, and we keep it confidential. We process customer conversations to deliver and tune the service. We do not sell your data. Our handling of personal data is described in our Privacy Policy.

8. Disclaimers & limitation of liability

The service is provided on a commercially reasonable basis. AI responses may occasionally be inaccurate; the agent is configured to escalate sensitive or uncertain matters, but you are responsible for reviewing flagged conversations. To the maximum extent permitted by law, Entrancedesk is not liable for indirect or consequential damages, and our total liability is limited to the fees you paid in the three months before the claim.

9. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated to active clients, and continued use of the service constitutes acceptance of the updated Terms.

10. Governing law

These Terms are governed by the laws of the United States and the state in which Entrancedesk is established, and any disputes will be handled in the courts of that jurisdiction.

11. Contact

Questions about these Terms? Email support@entrancedesk.com.